[{"data":1,"prerenderedAt":574},["ShallowReactive",2],{"guide-troubleshooting":3},{"data":4,"body":5,"toc":526},{},{"type":6,"children":7},"root",[8,27,34,41,46,52,57,63,68,74,80,85,90,96,101,107,112,118,123,129,143,149,155,160,165,171,183,188,193,199,204,210,215,221,227,232,238,243,249,254,260,265,291,296,302,307,313,319,324,377,383,388,394,399,405,410,416,421,427,433,438,443,449,455,460,466,471,477,483,488,493,499],{"type":9,"tag":10,"props":11,"children":12},"element","p",{},[13,16,25],{"type":14,"value":15},"text","Each heading is a symptom, followed by what causes it and what to do. If yours is not here, ask on the ",{"type":9,"tag":17,"props":18,"children":22},"a",{"href":19,"rel":20},"https:\u002F\u002Fdiscord.gg\u002FPAkjPpryPP",[21],"nofollow",[23],{"type":14,"value":24},"Discord",{"type":14,"value":26},".",{"type":9,"tag":28,"props":29,"children":31},"h2",{"id":30},"installing-and-uninstalling",[32],{"type":14,"value":33},"Installing and uninstalling",{"type":9,"tag":35,"props":36,"children":38},"h3",{"id":37},"windows-says-windows-protected-your-pc",[39],{"type":14,"value":40},"Windows says \"Windows protected your PC\"",{"type":9,"tag":10,"props":42,"children":43},{},[44],{"type":14,"value":45},"The setup has no paid code signature, so Windows SmartScreen does not know it yet. Click \"More info\", then \"Run anyway\".",{"type":9,"tag":35,"props":47,"children":49},{"id":48},"the-setup-says-the-folder-cannot-be-written-to",[50],{"type":14,"value":51},"The setup says the folder cannot be written to",{"type":9,"tag":10,"props":53,"children":54},{},[55],{"type":14,"value":56},"The setup shows \"This folder cannot be written to\" with the reason. Click Change... and choose a folder you may write to, for example one in your own user folder. The setup needs no admin rights, and it makes an \"Azeroth Survivors\" folder inside the folder you pick.",{"type":9,"tag":35,"props":58,"children":60},{"id":59},"how-do-i-uninstall",[61],{"type":14,"value":62},"How do I uninstall?",{"type":9,"tag":10,"props":64,"children":65},{},[66],{"type":14,"value":67},"Open Settings, Apps, then Azeroth Survivors. The uninstaller says what stays: your account and unlocks stay in the cloud, and the local saves and settings (the UserData and WTF folders) stay in the install folder.",{"type":9,"tag":28,"props":69,"children":71},{"id":70},"updates",[72],{"type":14,"value":73},"Updates",{"type":9,"tag":35,"props":75,"children":77},{"id":76},"the-game-stays-on-checking-for-updates-or-the-download-is-slow",[78],{"type":14,"value":79},"The game stays on \"Checking for updates...\" or the download is slow",{"type":9,"tag":10,"props":81,"children":82},{},[83],{"type":14,"value":84},"Every start of the game goes through the launcher, which checks for a new version first. It knows several update hosts, starts at a random one and tries the others when one does not answer, so a single dead host costs you one try. The first update after an install also reads your installed files once (\"Checking the installed files once...\"), which takes a little longer. The window shows the speed and the time left under the download bar.",{"type":9,"tag":10,"props":86,"children":87},{},[88],{"type":14,"value":89},"Wait for it to finish. If the download breaks off, start the game again: the install stays as it was until every new file has arrived, and files that already arrived are reused.",{"type":9,"tag":35,"props":91,"children":93},{"id":92},"no-update-this-time-starting-the-installed-version",[94],{"type":14,"value":95},"\"No update this time: starting the installed version.\"",{"type":9,"tag":10,"props":97,"children":98},{},[99],{"type":14,"value":100},"No update host could be reached, or the update failed. The launcher then starts the version you have. Check your connection and start the game again later; the next start tries the update again.",{"type":9,"tag":35,"props":102,"children":104},{"id":103},"starting-the-game-twice-shows-nothing-new",[105],{"type":14,"value":106},"Starting the game twice shows nothing new",{"type":9,"tag":10,"props":108,"children":109},{},[110],{"type":14,"value":111},"Only one launcher updates an install at a time. A second launcher started meanwhile does nothing; the window of the first one shows the update.",{"type":9,"tag":35,"props":113,"children":115},{"id":114},"the-game-opens-without-updating-and-i-installed-it-in-a-protected-folder",[116],{"type":14,"value":117},"The game opens without updating, and I installed it in a protected folder",{"type":9,"tag":10,"props":119,"children":120},{},[121],{"type":14,"value":122},"A launcher that cannot write to its install folder cannot update it, and starts the game as it is. Reinstall into a folder you may write to.",{"type":9,"tag":35,"props":124,"children":126},{"id":125},"azeroth-survivors-could-not-start",[127],{"type":14,"value":128},"\"Azeroth Survivors could not start.\"",{"type":9,"tag":10,"props":130,"children":131},{},[132,134,141],{"type":14,"value":133},"The launcher shows this with the reason below it. Common causes: no update host answered and nothing is installed yet, or the game closed right after starting. In the second case the message names the folder ",{"type":9,"tag":135,"props":136,"children":138},"code",{"className":137},[],[139],{"type":14,"value":140},"UserData\\Diagnostics",{"type":14,"value":142}," in your install folder, where the game's crash reports are.",{"type":9,"tag":28,"props":144,"children":146},{"id":145},"crashes",[147],{"type":14,"value":148},"Crashes",{"type":9,"tag":35,"props":150,"children":152},{"id":151},"the-the-game-closed-unexpectedly-window",[153],{"type":14,"value":154},"The \"The game closed unexpectedly\" window",{"type":9,"tag":10,"props":156,"children":157},{},[158],{"type":14,"value":159},"When the game ends in a crash, the launcher opens a window with that title. It offers an optional field, \"What were you doing when it happened?\", and two buttons: Restart the game and Close. The report goes to the developers when you close the window.",{"type":9,"tag":10,"props":161,"children":162},{},[163],{"type":14,"value":164},"A short note about what you were doing helps a lot.",{"type":9,"tag":35,"props":166,"children":168},{"id":167},"what-does-a-crash-report-contain",[169],{"type":14,"value":170},"What does a crash report contain?",{"type":9,"tag":10,"props":172,"children":173},{},[174,176,181],{"type":14,"value":175},"The game's version and platform, the error and where in the program it happened, the name of your graphics card, a technical trace, and the last lines of the game's log, plus your note. It names your account's cloud id and nothing else about you. A copy stays in the ",{"type":9,"tag":135,"props":177,"children":179},{"className":178},[],[180],{"type":14,"value":140},{"type":14,"value":182}," folder of your install.",{"type":9,"tag":10,"props":184,"children":185},{},[186],{"type":14,"value":187},"If a report cannot be sent (you are offline, or the cloud is off), it waits and is sent on the game's next start.",{"type":9,"tag":10,"props":189,"children":190},{},[191],{"type":14,"value":192},"To stop reports, switch off Send Crash Reports under Crash Reports on the Network page of the interface options. With it off, nothing is sent.",{"type":9,"tag":35,"props":194,"children":196},{"id":195},"the-hero-menu-shows-the-game-closed",[197],{"type":14,"value":198},"The hero menu shows \"THE GAME CLOSED\"",{"type":9,"tag":10,"props":200,"children":201},{},[202],{"type":14,"value":203},"After a crash the hero menu tells you once that Azeroth Survivors closed unexpectedly and that a report was sent. It counts crashes of the last days when there were several. Send adds a note about what you were doing; Close just dismisses it. Either button marks the crash as seen.",{"type":9,"tag":35,"props":205,"children":207},{"id":206},"the-cause-is-the-graphics-driver-reset-the-gpu-was-lost",[208],{"type":14,"value":209},"The cause is \"the graphics driver reset (the GPU was lost)\"",{"type":9,"tag":10,"props":211,"children":212},{},[213],{"type":14,"value":214},"The graphics driver reset while the game was running; the game was not at fault. The game then starts on the other graphics API, DirectX 12 or Vulkan, which often helps, and the window says which one. To choose yourself, open Options, Video, General, and set \"Graphics API (after a restart)\" to Automatic, Vulkan or DirectX 12. The line under it says which API the game runs on now. Automatic uses Vulkan where it runs and switches to the other one after a device loss. The choice takes effect on the next start.",{"type":9,"tag":28,"props":216,"children":218},{"id":217},"saves-and-the-cloud",[219],{"type":14,"value":220},"Saves and the cloud",{"type":9,"tag":35,"props":222,"children":224},{"id":223},"the-game-crashed-while-saving",[225],{"type":14,"value":226},"The game crashed while saving",{"type":9,"tag":10,"props":228,"children":229},{},[230],{"type":14,"value":231},"Saves are written in the background, and a save cut short by a crash falls back on its last clean backup. You lose at most the progress since that backup.",{"type":9,"tag":35,"props":233,"children":235},{"id":234},"your-progress-changed-on-this-computer-and-in-the-cloud-since-they-last-met",[236],{"type":14,"value":237},"\"Your progress changed on this computer and in the cloud since they last met\"",{"type":9,"tag":10,"props":239,"children":240},{},[241],{"type":14,"value":242},"Both the cloud and this computer hold newer progress than the last time they synced. The ACCOUNT window asks which one stays: Keep this computer's or Keep the cloud's. It shows both so you can compare.",{"type":9,"tag":35,"props":244,"children":246},{"id":245},"the-cloud-shows-offline-or-off",[247],{"type":14,"value":248},"The cloud shows Offline or Off",{"type":9,"tag":10,"props":250,"children":251},{},[252],{"type":14,"value":253},"Offline means the cloud did not answer. Your progress is saved on this computer and goes up once the cloud is back. Off means the cloud is switched off for this install. Then your save stays on this computer, and nothing counts on the leaderboards. Open the ACCOUNT window and choose Turn cloud on.",{"type":9,"tag":35,"props":255,"children":257},{"id":256},"your-save-was-changed-outside-the-game",[258],{"type":14,"value":259},"\"YOUR SAVE WAS CHANGED OUTSIDE THE GAME\"",{"type":9,"tag":10,"props":261,"children":262},{},[263],{"type":14,"value":264},"The cloud refused your save because it holds progress that playing cannot bring. The dialog offers two answers, and you cannot use the hero menu until you choose one:",{"type":9,"tag":266,"props":267,"children":268},"ul",{},[269,281],{"type":9,"tag":270,"props":271,"children":272},"li",{},[273,279],{"type":9,"tag":274,"props":275,"children":276},"strong",{},[277],{"type":14,"value":278},"Restore cloud save.",{"type":14,"value":280}," The cloud's last copy replaces the save on this computer. What changed here since the last sync is gone.",{"type":9,"tag":270,"props":282,"children":283},{},[284,289],{"type":9,"tag":274,"props":285,"children":286},{},[287],{"type":14,"value":288},"Play offline.",{"type":14,"value":290}," The save stays on this computer. Nothing of it goes to the cloud and it counts on no leaderboard. Turning the cloud on again asks the question again.",{"type":9,"tag":10,"props":292,"children":293},{},[294],{"type":14,"value":295},"Editing a save file or the game's memory is cheating, and accounts that do it are banned from the leaderboards. If you never touched your save and see this dialog, tell us on the Discord before you pick a button.",{"type":9,"tag":35,"props":297,"children":299},{"id":298},"my-heros-name-or-my-account-name-is-refused",[300],{"type":14,"value":301},"My hero's name or my account name is refused",{"type":9,"tag":10,"props":303,"children":304},{},[305],{"type":14,"value":306},"A hero's name is 3 to 16 letters and digits and starts with a letter; spaces before or after are ignored. Names that insult or harass, and names that pose as staff, are refused. The name is checked online, so try again when the cloud is back.",{"type":9,"tag":28,"props":308,"children":310},{"id":309},"graphics-and-speed",[311],{"type":14,"value":312},"Graphics and speed",{"type":9,"tag":35,"props":314,"children":316},{"id":315},"the-game-is-slow",[317],{"type":14,"value":318},"The game is slow",{"type":9,"tag":10,"props":320,"children":321},{},[322],{"type":14,"value":323},"The Video window under Options has tabs: General, Atmosphere, Screen & Effects, Light & Shadow and Advanced Lighting. Changes show at once, and Cancel puts them back. These settings cost frames, in the order of what to try:",{"type":9,"tag":266,"props":325,"children":326},{},[327,337,347,357,367],{"type":9,"tag":270,"props":328,"children":329},{},[330,335],{"type":9,"tag":274,"props":331,"children":332},{},[333],{"type":14,"value":334},"Water Quality",{"type":14,"value":336}," (Advanced Lighting). Classic is the game's own water and the default. Basic, Full and High cost more, and High the most.",{"type":9,"tag":270,"props":338,"children":339},{},[340,345],{"type":9,"tag":274,"props":341,"children":342},{},[343],{"type":14,"value":344},"Ambient Occlusion",{"type":14,"value":346}," (Advanced Lighting). It starts off. Set it to 0% to turn it off.",{"type":9,"tag":270,"props":348,"children":349},{},[350,355],{"type":9,"tag":274,"props":351,"children":352},{},[353],{"type":14,"value":354},"Shorter View in Fog",{"type":14,"value":356}," (Atmosphere). Leave it on: it stops drawing the world where the fog already hides it, which raises the frame rate.",{"type":9,"tag":270,"props":358,"children":359},{},[360,365],{"type":9,"tag":274,"props":361,"children":362},{},[363],{"type":14,"value":364},"Shadow Quality.",{"type":14,"value":366}," A setting of the Video window; turning it off gives the soft round shadows from Light & Shadow instead.",{"type":9,"tag":270,"props":368,"children":369},{},[370,375],{"type":9,"tag":274,"props":371,"children":372},{},[373],{"type":14,"value":374},"Show Blood",{"type":14,"value":376}," in the interface options. Off, the screen is cleaner and a little faster.",{"type":9,"tag":35,"props":378,"children":380},{"id":379},"how-do-i-see-my-frames-per-second",[381],{"type":14,"value":382},"How do I see my frames per second?",{"type":9,"tag":10,"props":384,"children":385},{},[386],{"type":14,"value":387},"Switch on Show FPS in Screen & Effects. The counter sits in the top-right corner. With Frame Generation on it reads, for example, 60 fps (60 gen): the real frames first and the generated ones beside them.",{"type":9,"tag":35,"props":389,"children":391},{"id":390},"frame-generation-does-nothing-or-looks-smeared",[392],{"type":14,"value":393},"Frame Generation does nothing or looks smeared",{"type":9,"tag":10,"props":395,"children":396},{},[397],{"type":14,"value":398},"Frame Generation (FSR 3) is a box in Options, Video, General. It shows a generated frame between every two real ones, so the game looks about twice as smooth. It is a test version, and moving units may smear. It needs Vulkan. On DirectX 12 the box takes hold after a restart, which then starts on Vulkan. Hover the box for its status: active, not active because it needs Vulkan, or could not start on this system. The browser version does not have it.",{"type":9,"tag":35,"props":400,"children":402},{"id":401},"i-cannot-find-the-resolution-or-vsync-options-in-the-browser",[403],{"type":14,"value":404},"I cannot find the resolution or Vsync options in the browser",{"type":9,"tag":10,"props":406,"children":407},{},[408],{"type":14,"value":409},"The browser version leaves them out, because the page has no display modes and always draws in step with the screen. Its Windowed box becomes Fullscreen; Esc leaves fullscreen.",{"type":9,"tag":35,"props":411,"children":413},{"id":412},"the-world-is-too-dark-or-too-foggy",[414],{"type":14,"value":415},"The world is too dark or too foggy",{"type":9,"tag":10,"props":417,"children":418},{},[419],{"type":14,"value":420},"The first-start choice of look (Classic or Gloomy) set many sliders at once. Change them under Options, Video, Atmosphere: Darkness, Night Darkness, Fog and Ground Mist, or open Screen & Effects for Vignette, Contrast and Saturation.",{"type":9,"tag":28,"props":422,"children":424},{"id":423},"addons",[425],{"type":14,"value":426},"AddOns",{"type":9,"tag":35,"props":428,"children":430},{"id":429},"i-installed-an-addon-and-now-the-interface-is-wrong",[431],{"type":14,"value":432},"I installed an addon and now the interface is wrong",{"type":9,"tag":10,"props":434,"children":435},{},[436],{"type":14,"value":437},"Open MENU, then AddOns. It lists your installed addons, such as Survivor UI, and switches each on or off for all your heroes, so going back to the game's own interface needs no deleting of folders. Switch the addon off and restart the game, because addons load once when the game starts.",{"type":9,"tag":10,"props":439,"children":440},{},[441],{"type":14,"value":442},"The AddOns entry shows in the MENU only when you have an addon installed. The browser version has no AddOns.",{"type":9,"tag":28,"props":444,"children":446},{"id":445},"language-and-font",[447],{"type":14,"value":448},"Language and font",{"type":9,"tag":35,"props":450,"children":452},{"id":451},"how-do-i-change-the-language",[453],{"type":14,"value":454},"How do I change the language?",{"type":9,"tag":10,"props":456,"children":457},{},[458],{"type":14,"value":459},"Open MENU, then Language. It lists the nine languages, each written in itself: English, German, French, Spanish, Brazilian Portuguese, Russian, Italian, Polish and Turkish. Picking one reloads the menu. In the game, the Language setting in the interface options does the same after Okay. Italian, Polish and Turkish came in 0.4.9 as first drafts.",{"type":9,"tag":35,"props":461,"children":463},{"id":462},"russian-text-shows-as-boxes-or-question-marks",[464],{"type":14,"value":465},"Russian text shows as boxes or question marks",{"type":9,"tag":10,"props":467,"children":468},{},[469],{"type":14,"value":470},"The Friz Quadrata font has no Cyrillic letters. Russian is drawn in the Prototype font. If another language shows missing letters, open MENU, then Font, and choose Auto, Friz or Prototype; the choice applies to every language.",{"type":9,"tag":28,"props":472,"children":474},{"id":473},"voice-chat",[475],{"type":14,"value":476},"Voice chat",{"type":9,"tag":35,"props":478,"children":480},{"id":479},"no-microphone-found-or-the-microphone-is-not-allowed",[481],{"type":14,"value":482},"\"No microphone found\" or \"The microphone is not allowed\"",{"type":9,"tag":10,"props":484,"children":485},{},[486],{"type":14,"value":487},"Voice chat in co-op starts off: nothing asks for your microphone when you join a lobby. You join it with the microphone button between Leave and Ready in the co-op window, or with the \"Join\" link in the party chat. The first message means no microphone was found, and the second that the system or browser refused access. In both cases you can still listen but not speak. Plug in or allow the microphone, then click the microphone button again.",{"type":9,"tag":10,"props":489,"children":490},{},[491],{"type":14,"value":492},"In voice, a click on the microphone mutes it and a right click leaves the voice. Push to Talk and Mute Microphone are key bindings. Under Network in the interface options, \"Join Voice Chat with the Group\" joins by itself when you are in a group.",{"type":9,"tag":28,"props":494,"children":496},{"id":495},"where-to-ask-for-help",[497],{"type":14,"value":498},"Where to ask for help",{"type":9,"tag":10,"props":500,"children":501},{},[502,504,509,511,517,519,525],{"type":14,"value":503},"The ",{"type":9,"tag":17,"props":505,"children":507},{"href":19,"rel":506},[21],[508],{"type":14,"value":24},{"type":14,"value":510}," has news, bug reports and other players. The Join Discord button in the hero menu opens it. The Changelog button shows what each version changed. For playing together see ",{"type":9,"tag":17,"props":512,"children":514},{"href":513},"\u002Fguides\u002Fco-op",[515],{"type":14,"value":516},"Co-op",{"type":14,"value":518},", for first steps ",{"type":9,"tag":17,"props":520,"children":522},{"href":521},"\u002Fguides\u002Fgetting-started",[523],{"type":14,"value":524},"Getting Started",{"type":14,"value":26},{"title":527,"searchDepth":528,"depth":528,"links":529},"",3,[530,536,543,549,556,563,566,570,573],{"id":30,"depth":531,"text":33,"children":532},2,[533,534,535],{"id":37,"depth":528,"text":40},{"id":48,"depth":528,"text":51},{"id":59,"depth":528,"text":62},{"id":70,"depth":531,"text":73,"children":537},[538,539,540,541,542],{"id":76,"depth":528,"text":79},{"id":92,"depth":528,"text":95},{"id":103,"depth":528,"text":106},{"id":114,"depth":528,"text":117},{"id":125,"depth":528,"text":128},{"id":145,"depth":531,"text":148,"children":544},[545,546,547,548],{"id":151,"depth":528,"text":154},{"id":167,"depth":528,"text":170},{"id":195,"depth":528,"text":198},{"id":206,"depth":528,"text":209},{"id":217,"depth":531,"text":220,"children":550},[551,552,553,554,555],{"id":223,"depth":528,"text":226},{"id":234,"depth":528,"text":237},{"id":245,"depth":528,"text":248},{"id":256,"depth":528,"text":259},{"id":298,"depth":528,"text":301},{"id":309,"depth":531,"text":312,"children":557},[558,559,560,561,562],{"id":315,"depth":528,"text":318},{"id":379,"depth":528,"text":382},{"id":390,"depth":528,"text":393},{"id":401,"depth":528,"text":404},{"id":412,"depth":528,"text":415},{"id":423,"depth":531,"text":426,"children":564},[565],{"id":429,"depth":528,"text":432},{"id":445,"depth":531,"text":448,"children":567},[568,569],{"id":451,"depth":528,"text":454},{"id":462,"depth":528,"text":465},{"id":473,"depth":531,"text":476,"children":571},[572],{"id":479,"depth":528,"text":482},{"id":495,"depth":531,"text":498},1794311526062]